Complaint Process

Student Complaint Policy and Feedback Process at Anoint the World University

At Anoint the World University, we value the feedback and concerns of our students and are committed to fostering a respectful, transparent, and supportive learning environment. Students are encouraged to report grievances or share concerns using our confidential reporting channels. These concerns are handled with care, confidentiality, and professionalism.

How to Submit a Complaint

Students can submit a complaint through the secure online form available in the student portal. Alternatively, complaints may be submitted in writing to the Administration team.

All submissions are kept strictly confidential. The identity of the student and the details of the complaint are protected throughout the process.

Complaint Resolution Process: Step-by-Step

1. Submitting the Complaint
Complaints can be submitted online, in person, or in writing. To ensure proper handling, students must include their full name, a detailed description of the concern, and any supporting documentation.

2. Acknowledgment of Receipt
Within 3 business days of submission, the Administration team will confirm receipt of the complaint and provide information on the steps that will follow.

3. Preliminary Review
The President or Administrative team (or a designated official) will conduct an initial review within 7 business days to determine if the matter requires further investigation. If so, the student will be notified of the investigation timeline and procedures.

4. Investigation Phase
An appointed administrator or the board will investigate the matter, which may involve gathering evidence, interviewing those involved, and reviewing relevant policies.
This investigation is typically completed within 10 business days, though more complex cases may require additional time. Students will be updated if the timeline is extended.

5. Resolution and Response
Once the investigation is complete, the student will receive a formal written response summarizing the findings and outcome. If corrective action is needed, it will be outlined clearly.
If the student accepts the outcome, the matter is considered resolved.

6. Appeal Process
Students who disagree with the resolution may file a written appeal within 10 business days of receiving the response. The appeal will be reviewed by the Office of the President, which will issue a final decision within 15 business days of receiving the appeal. This decision is final and binding.

External Complaint Options

If a student believes their concern has not been addressed appropriately through internal procedures, they may escalate the matter to TRACS or an appropriate government agency. Details for filing such complaints are provided in the Student Handbook and on the Anoint the World University website.

Documentation and Institutional Review

All complaints and their resolutions are documented in a standardized Complaint Resolution Summary, which includes the nature of the complaint, steps taken, and outcomes. These records are maintained securely by the Office of Student Services.

Quarterly reviews of resolved cases are conducted by the President or Administrative Team to identify any recurring issues. Insights gained inform staff training, policy development, and institutional improvements.

Student Feedback and Continuous Improvement

Students involved in the complaint process are encouraged to submit anonymous feedback to help us improve the process. This feedback helps ensure the system remains student-focused, fair, and transparent.

Institutional Transparency
Aggregate data on complaints and improvements are reported annually to university leadership and incorporated into institutional effectiveness assessments. This reflects Anoint the World University’s ongoing commitment to learning from student experiences and enhancing campus life.